Telehealth Software : Top 10 Must Have Features

According to a survey conducted by the American Hospitals Association, approximately 67% of US Hospitals use telemedicine solutions to connect with patients and doctors remotely. Yes, telemedicine is turning out to be highly impactful in making healthcare easily accessible, affordable and manageable, amid the COVID-19 breakout. For better patient engagement make sure your telemedicine software includes the following features.

Reasons To Build A Telehealth Software

• Data integration with EHR
• Multiple device accessibility
• Opportunity to treat more patients
• Physicians can easily able to connect with many healthcare professionals
• Reduced No-show appointments
• Data analysis for healthcare systems

1. HIPAA Compliant Solution:

HIPAA compliance is one of the must have feature for any telehealth software. Health Insurance Portability and Accountability Act (HIPAA) securely protect confidential patient data. The security provided by a HIPAA compliant system ensures the patient data is safe with no chance of it being leaked. So patients look for this feature while choosing a telehealth app.

2. Clinical Documentation:

The telehealth software stores manage patient health data records and keep a log of the patient-doctor interaction. As a health app provider, it’s important to have clinic management software as it also comes in handy as proof for public health monitoring systems. Users can fill in their data which automatically integrates with the EHR database making patient treatments easier.

3. Easy Patient Registration:

The patient always prefers the software which makes their registration process simple and easier. Patients find it easy to use when the information required for registration is minimum with added features to upload the picture of additional documents.  The patients can able to upload medical records, insurance verification information, and previous prescriptions with the help of the software.

4. Patient Dashboard:

The patient dashboard provides an outline of the patient’s medical and personal information making diagnosis easier for the doctor. This feature includes patient information like,

• Up-to-date Patient health condition
• Prescription
• History of visits
• Patient management
• Remote Patient Monitoring Systems highlights
• Insurance information

5. Doctors Profile:

This is one of the timing saving features for both patients and healthcare providers. This is similar to the patient’s profile feature of telehealth; this catalog holds the doctor’s information including,

• Area of specialization
• Qualifications
• Experience
• Address
• Availability schedule
• Patient health record
• Allocation and management of healthcare professionals

6. Appointment Reminders:

Patients need to be notified about their upcoming appointments so that it will help the medical practice to reduce no-show appointments. How many software get it right making sure that the patient doesn’t miss their appointment? The notification about the appointment timings and other details should be shared on time intimating both the patient and the physician, and telehealth software help you to do it right thereby reducing no-show rates easily.

RELATED: What Makes Online Appointment Scheduling So Popular 

7. Geo-Location:

Current US medical regulations mandate that a telemedicine app must connect the patients with physicians located physically within the same state. Using Google Maps to accurately determine where the patients are located can be used while building the app.

 8. Communication:

A great telemedicine app will allow the patients to remain connected with their physicians in a hassle free manner, providing all the necessary contact information in one step. An easy to use messenger is one of the best ways that the patients can use to communicate with their doctors. Chatbots can also be used if the patients want some answers to questions not involving the doctor.

RELATED: How Telehealth Can Close The Healthcare Gap in 2020 ?

9. Payment Gateway:

Everyone wishes to pay their bills from their smartphone without waiting in a long queue. Yes, medical bill payment should be a must-have feature in your telemedicine app. An integrated payment system is a must as it holds the following benefits

• The easy and fast payment process
• Automated invoice for every patient
• Safe payment processing 
• Automated appointment adherence
• Multiple payment methods
• Record of payments
• Secured payment compliance

10. E-Prescription:

E-prescription is one of the advanced and essential features to be included in your telehealth software. It benefits pharmacies, patients, and prescribing doctors by bringing healthcare service faster.

Benefits:

• Reduced pharmacy and prescription error.
• Streamlined process and improved patient safety.
• Faster renewal of the prescription
• More comfortable for the doctor to understand patient history
• Reduced medication cost
• Decreased re-hospitalization

Conclusion

Telemedicine offers quality healthcare services for both patients and healthcare providers. The adoption of telehealth software changed the way people access healthcare. Ready to set up a telemedicine platform for your practice? It’s the right time to start with the best telemedicine solution providers.