3 Key Areas Where Automation Transforms Healthcare Operations

The high demand for high-quality healthcare and the increase in operational costs and supply chain complexities have increased the pressure on healthcare systems. This creates the urge to seek new opportunities to meet these demands. 

The adoption of AI has already risen in the healthcare industry. A 2020 survey revealed that almost 90% of healthcare organizations had adopted AI and automation strategies, a significant increase from just 54% in 2019. 

Using digital technologies for automation has helped to meet demands like managing patient records, increasing staff productivity, and improving clinical workflow. 

But in which areas the automation creates a great impact in healthcare? In this blog post, we have shared the 3 key areas where automation transforms healthcare operations.

What is Automation in Healthcare?

Healthcare providers and staff members used to spend most of their time on repetitive tasks like appointment scheduling, customer support, documentation, and more. Automation in healthcare helps to automate these healthcare operations without staff attention. 

For instance, manually scheduling appointments can be complex. Because the staff members have to follow the rules to match the patients with the right available medical professionals.

This is where automation comes in. It helps to automatically schedule patient appointments with the available providers and also sends reminders to the patients regarding the appointment. 

This ensures that the patient will make the appointments on time.

Related: How EHR Automation Tools Can Improve Clinical Notes for Behavioral Health

3 Areas Where Automation Transforms Healthcare Operations

Healthcare automation technologies help to reduce overall costs. 

Using this technology, you can streamline any critical processes and let staff members focus on patient care. There are three areas where automation can completely transform the operation:

• Day-to-day clinical workflow
• Complete revenue cycle management process
• Patient and client support centers

1. Automating Clinical Workflows

Healthcare providers used to spend most of their time other than patient care. These repetitive tasks often lead to provider and staff member burnout. 

However, an automation strategy can help to automate all the clinical operations which is repetitive. Using automation, staff members can also automate inventory management, client billing, and IT.

Here are some of the repetitive clinical workflows that can be simplified with automation:

• Automation enables self-appointment scheduling through online portals and sends automated reminders.
• It helps to automatically extract and update patient information from forms.
• Automated refill requests and prescription renewal send real-time updates to pharmacies.

Automating the clinical workflow makes a positive impact and leads to:

• Reducing staff and provider burnout
• Improves interoperability between health IT systems
• Increase practice revenue
• Effective healthcare information management process

2. Streamlining Revenue Cycle Processes

Revenue cycle management is a huge process that includes from initial patient registration to final payment collection. Most of the healthcare providers make mistakes in the process which leads to unwanted claim denials. 

Nearly 79% of RCM functions continue to rely on outdated technologies, operating in isolated systems that aren’t integrated with the various manual processes in place. 

As a result, around 20% of claims are denied due to issues with authorization or charge capture.

Automation can help to automate specific areas in the RCM process which include:

• Patient Registration
• Insurance Verification
• Eligibility Checks
• Claims Submission
• Payment Posting
• Reporting and Analytics
• Collections and Payment Follow-Up

Optimizing RCM operations is crucial for healthcare providers to enhance financial performance and reduce the risk of revenue loss. 

By adopting advanced technologies, practices can ensure smoother workflows, minimize human errors, and focus more on patient care. This boosts revenue and ensures long-term practice success.

Related: How to Utilize AI in Denial Management to Transform Practice Revenue

3. Enhancing Efficiency in Support Centers

Patient experience is the key factor for retention. One of the most important aspects to improve patient retention is the support and contact centers.

The contact center manages around 75% of a patient’s journey through virtual interactions. As a result, automating these services enables quick, personalized assistance, offers multi-channel support, and facilitates self-service options.

These are the areas where you can implement automation in contact and support centers:

• Appointment management and scheduling
• Omnichannel communication automation for patient interactions
• AI-powered chatbot support for automated assistance
• Efficient patient data handling and organization
• Seamless data transfer and migration
• Automated report creation and distribution
• Billing and payment processing automation
• Proactive patient follow-up and reminders

Automating these areas can help to free-up staff members and focus on patient care.

Vozo EHR For Healthcare Practice Management

If you are searching for the best EHR system for your healthcare practice, Vozo EHR is here. 

Our comprehensive EHR solution lets you focus more on patient care while carrying all the burdens and simplifying it. Vozo EHR typically benefits and improves your practice management in many ways:

• Vozo Cloud EHR’s cost-effective cloud subscription benefits all levels of practice.
• Our feature-rich EHR helps you rectify mistakes efficiently and speed up the process.
• Vozo Specialty EHR resonates with specialty practice needs and requirements.
• Our expert technical team got you covered 24/7 if any needs arise.
• Our EHR System continues to scale as your healthcare practice grows to improve the user experience.

The Vozo Customized EHR solution benefits your healthcare practice by:

• Streamlining the administrative process
• Improving workflow efficiency
• Reducing proneness to errors
• Manages all the patient’s records in one place
• Offers greater efficiency and cost-savings across the board.

Our specialty-specific tools like scheduling, patient portals, lab integration, cloud hosting, and more meet your healthcare practice’s specific needs and requirements.

“Embrace Vozo EHR to Reduce Your Burdens and Enhance Patient Care”