10 Major Factors to Consider While Choosing a Patient Portal Platform

Patient engagement is an essential factor in healthcare. Even though it is essential, achieving it can be daunting. Patient portal platforms, an innovative tools that not only help in patient engagement but also improve patient outcomes, promote self-care management, and streamline communication between healthcare providers and their patients. 

However, with numerous numbers of options available in the marketplace, choosing the right patient portal platforms for your healthcare organization can be daunting. To make the right decision in choosing a patient portal, it is necessary to consider several factors.

This blog post shares the 10 major factors to consider while choosing a patient portal platform for a healthcare organization.

10 Factors to Consider While Choosing a Patient Portal

There are many patient portal platforms available in the marketplace. Choosing the right one for your healthcare practice and your patients is crucial for a better positive impact. 

Here are the 10 crucial factors you should consider while choosing a patient portal platform.

1. Enabling Access to Health Information

One of the major roles of patient portal platforms is that they enable patients to access their health information.

Using the “access to health records” feature, patients can easily view their medical records, receive lab reports, view treatment plans, vaccinations, and more, 24/7 which means whenever they can access their medical records. 

While choosing a patient portal, make sure to look out for the access to medical records feature.

Related: 5 Effective Ways to Encourage Patients to Use a Patient Portal

2. Secure Messaging with Providers

Most patients prefer to communicate with their providers regarding health consultations or any health-related queries or questions. Traditionally, patients used to call tag their providers which becomes a hassle in managing all the calls. 

Patient portal platforms must have communication channels such as messaging. This way patients can securely message their healthcare providers regarding health queries or health consultations.

3. Self-Scheduling Appointments and Automated Reminders

Managing patient appointments is a hassle for healthcare staff members. Most of the patient portal platforms have a simple appointment scheduling system that enables patients to self-schedule provider appointments based on their convenience. This significantly reduces the staff members’ workload.

According to a survey, over 25% of patients prefer scheduling provider appointments online instead of other methods.

So, the patient portal you choose must have an appointment scheduling system and look out for an automated reminders feature.

This will remind patients of scheduled appointments which helps to reduce no-shows and missed appointments.

4. Easy Patient Registration and On-boarding

The initial stage of adopting patient portal platforms is patient registration and onboarding. If the platform registration process is complex, it will limit the patients in leveraging the technology.

So, make sure to select a patient portal platform with easy patient registration and onboarding process.

5. Enhanced Data Security

When it comes to digital solutions, data security is crucial. Especially when it comes to health tech. Because the patient portal holds sensitive and personal patient information. 

There are chances of data theft. So, make sure to look for data security features in the patient portal platforms like encryption, HIPAA compliance, and more.

6. Streamlined Online Payments

Patient portal platforms should give convenience for patients to pay their medical bills. Features like e-payments, insurance assistance, medical billing queries view payment history, and retrieval make it easier for patients to manage. 

This feature enables transparency for patients when managing their medical bills. Also, it will help to monitor and manage patient collections which increases practice revenue.

7. EHR Integrated Patient Portal

Most importantly, the patient portal should integrated with the electronic health records system. Integrated patient portal platforms benefit healthcare staff members and providers more than patients. 

This way, patients can update their personal information and medical records as it will automatically inputted into the EHR system, eliminating the time-consuming data entry for providers.

8. Prescription Management

Prescription management is a crucial feature of the patient portal platform. Traditionally, patients are required to travel to the pharmacies to refill medications. 

Using the patient portal’s prescription management feature, patients can easily request Rx refills. This especially benefits patients with busy schedules and limited mobility.

9. Health Educational Resources

Patients need to be aware of their medical situation. The only way to educate them is to provide health-related education resources specialized for their medical condition. Look out for a patient portal platform with comprehensive health educational resources.

10. Simple UI Interface

Choosing a patient portal with a simple UI interface is the key. Users, including patients and providers, should navigate through the system without any hassle or training. The interface should feature clear menus, intuitive icons, and a logical layout that guides users through various functions.

Important information and frequently used features should be easily accessible. Make sure that the patient portal platform is easy to use for patients.

Related: Challenges in Adopting Online Patient Portal Platform for Elder Patients

Vozo ClientX for Healthcare Management

If you are searching for a reliable patient portal app, the Vozo ClientX has incredibly empowered patients with advanced & simplified portal features. 

This includes secure one-on-one messaging and easy appointment scheduling. It also provides easy access to lab reports and record consultations. 

Requesting and refilling e-prescriptions is way too simple now. 

Our comprehensive solution makes your lifestyle healthier by encouraging you to be proactively involved in your healthcare journey.

• The Vozo ClientX can easily integrate with your EHR system, ensuring improved efficiency and productivity.
• Our Support Team is available 24/7 to ensure you get things done anytime, regardless of your practice size.
• Vozo ClientX has an affordable subscription model that benefits healthcare practices at all levels.
• We also provide step-by-step training sessions to help you efficiently use the platform.
• Our platform has a simple, user-friendly interface where anyone can use our app without any tech knowledge.
• Our Patient Portal app has strong privacy and security to ensure the safeguarding of crucial information.
• Vozo ClientX can be easily customizable to meet the specific needs and requirements of your healthcare specialty.

Empower the Vozo ClientX and proactively be involved in your healthcare journey!